You have 7 calendar days to return an item from the date you received it and provide us a valid reason. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased.
If you have received damaged product, please send us an email with the picture of the product received, on the day of receipt. We will either send you another piece of the same item or refund you upon receipt of the damaged product.
Change of mind is not acceptable by us. However, if you change your mind, send us an email with valid reason on the day of receipt. We will assess the reason and inform you about our decision. All refunds and returns are made at the discretion of Auzie Tool Mate. We will either send you another piece of the same item or refund you upon receipt of the product.
To be eligible for a return and refund:
Please note you cannot swap with another product for the returned item.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card or original method of payment.
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
www.auzietoolmate.com.au may from time to time provide on its website, links to other websites, advertisements and You will be responsible for paying for your own shipping costs for returning your item in case of change of mind and Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If the product is damaged, the return shipping costs will be paid by us.
If you have any questions on how to return your item to us, contact us.